E-governance heads towards innovation

E-governance heads towards innovation

Citizens of India have yet another added reason to reach out to their smart phones. The State Governments of various States and the Central government have made e-governance possible to meet with the growing needs and grievances of their people. The Centre, State along with city Corporations have come out with their innovative project to help residents resolve their civic issues in an easier manner. People can now shoot pictures of the problems they face in their neighbourhood and upload it from their smart phones on the Corporation website and the issue will be attended to, at the earliest.

The Department of Administrative Reforms And Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizens’ grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizens’ grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.


Be it garbage menace, improper maintenance of roads or drainage leakage, harassment issues, legal matters, financial assistance, agriculture or environmental/animal welfare, any issue can be reported at pgportal.gov.in under the ‘online public grievance’ option. While registering the complaint, the residents can choose from among the numerous options of the types of complaints they are registering under. People uploading photographs should mention the place, date and time. The uploaded pictures would be monitored by a team of officials using a central server. Once the complaint is registered in the website, the person is given a ticket number with which they can track the status of their complaint. If the issue is left unattended more than the prescribed time then it is automatically forwarded to the respective higher officials of the zones. With this system, consumers can file their grievances without queuing up at the zonal offices.


Over the years, a large number of initiatives have been undertaken by various State Governments and Central Ministries to usher in an era of e-Government. The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP. If you are looking to apply birth/death certificates, property tax receipt, collection of water tax, Child name entry, all you need to do is visit negp.gov.in and avail services from any ministry, no matter which State you belong to.


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